Your Privacy Policy Information

Peaceful Minds Healing Emporium

Last updated: 22/09/26

Peaceful Minds Healing Emporium respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal information when you contact me, book or attend a Reiki session, make a payment, complete a contact form, visit my website, or interact with Peaceful Minds Healing Emporium through Facebook or Instagram.

1. Who I am

Peaceful Minds Healing Emporium is operated by:Business name: Peaceful Minds Healing Emporium
Owner: Marie Norval
Email : marienorval@peacefulmindshealing.co.uk
Telephone: 07817 866728
Business address: 24 Cavalry Drive, Daventry, NN11 9HG

For data protection purposes, I am responsible for the personal information I collect and use in connection with my business.

2. What personal information I collect

Depending on how you interact with my business, I may collect:

- Your name
- Telephone number
- Email address
- Address, where necessary
- Appointment and booking details
- Payment and transaction information
- Information you provide when contacting me
- Correspondence between you and Peaceful Minds Healing Emporium
- Feedback or reviews you choose to provide
- Information submitted through my website contact forms
- Information you voluntarily provide before or during a Reiki session

I aim to collect only information that is reasonably necessary for the relevant purpose.

3. Reiki client information

Before or during a Reiki session, you may choose to tell me about personal circumstances, wellbeing, medical conditions, medications or other health-related matters.

You do not normally need to provide detailed medical information in order to book a Reiki session.

If you voluntarily provide health information, I will treat it as confidential and handle it with appropriate care and security.

Health information can constitute special category personal data under UK data protection law, so additional requirements can apply when it is processed.

I will not use your health information for marketing purposes.

I will not share information about your health with third parties unless there is a lawful reason to do so, or where you have specifically asked or authorised me to share it.

4. How I use your information

I may use your personal information to:

- Respond to enquiries
- Arrange and manage Reiki appointments
- Send appointment confirmations or reminders
- Communicate with you about your booking
- Process payments
- Keep appropriate business and financial records
- Provide customer service
- Respond to questions or requests
- Deal with cancellations or changes to appointments
- Maintain appropriate records for legal, accounting and insurance purposes
- Improve my services
- Ask for feedback or a review, where appropriate
- Send marketing communications where I have a lawful basis to do so

I will only use your personal information for purposes that are lawful, fair and transparent.

5. Lawful basis for using your information

Depending on the circumstances, I may rely on one or more of the following lawful bases:

Contract: where processing your information is necessary to arrange or provide a service you have requested, such as managing a Reiki appointment.

Legal obligation: where I need to retain or use information to comply with a legal obligation, such as accounting or tax requirements.

Legitimate interests: where using your information is necessary for legitimate business purposes, provided those interests do not override your rights and interests.

Consent: where I ask you to give consent, such as for certain marketing communications or where explicit consent is required for particular sensitive information.

Where I rely on consent, you can withdraw that consent at any time.

6. Bookings and appointments

When you make an appointment, I may collect your name, contact details and appointment information.

This information is used to:

- Arrange your appointment
- Contact you about your appointment
- Send reminders where applicable
- Deal with cancellations or changes
- Maintain appropriate business records

I will not use your booking information for unrelated purposes.

7. Payments

Payments may be processed through a third-party payment provider.

I do not normally need to store your full payment card details.

Your payment provider may collect and process payment information according to its own privacy policy and terms.

I may retain transaction information such as the amount paid, date of payment and service purchased for accounting, tax and business-record purposes.

8. Website and contact forms

If you contact me through my website, I may collect the information you submit, such as your name, email address, telephone number and message.

I use this information to respond to your enquiry and, where appropriate, arrange an appointment or provide the information you have requested.

Please avoid submitting unnecessary sensitive or medical information through a website contact form.

9. Cookies and website technologies

My website may use cookies or similar technologies.

Some cookies may be necessary for the website to operate correctly. Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.

Where required, I will provide information about cookies and obtain consent before using non-essential cookies.

The ICO advises that website visitors should be told about cookies and that consent may be required for non-essential cookies.

10. Facebook and Instagram

Peaceful Minds Healing Emporium may use Facebook and Instagram to communicate with customers, share information about services and promote the business.

If you contact me through Facebook or Instagram, I may receive information associated with your account, such as your name, username and the contents of your message.

Please remember that Facebook and Instagram are operated by third parties and have their own privacy policies and terms.

I will not ask you to disclose unnecessary medical or other sensitive information through public social media comments.

If you provide sensitive information through a private message, I will handle it with appropriate care, but you should consider whether social media messaging is the appropriate way to communicate sensitive information.

11. Marketing

I may occasionally contact existing or prospective customers about Peaceful Minds Healing Emporium, including information about Reiki sessions, availability, offers, events or other services.

I will comply with applicable data protection and electronic marketing requirements when sending marketing communications. The rules for electronic marketing by email, text and similar methods are covered by UK privacy and electronic communications law.

You can ask me to stop sending marketing communications at any time.

You can also unsubscribe using an unsubscribe option where one is provided.

I will not sell your personal information to third parties.

12. Who I may share information with

I may share limited personal information with trusted third parties where necessary to operate my business, including:

- Payment providers
- Website hosting providers
- Booking or appointment-management providers
- Email or messaging providers
- Accountants or professional advisers
- IT or technical service providers
- Insurers, where necessary
- Government authorities or law enforcement where legally required

I will only share information where there is a lawful reason to do so and, where appropriate, I will take reasonable steps to ensure that third-party providers protect your information.

13. How I protect your information

I take reasonable steps to protect personal information against:

- Unauthorised access
- Loss
- Misuse
- Accidental disclosure
- Destruction
- Unauthorised alteration

I will limit access to personal information to people who reasonably need it for legitimate business purposes.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

14. How long I keep your information

I will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, insurance or business-record requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, I will securely delete or dispose of it where appropriate.

15. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

- Ask what personal information I hold about you
- Request a copy of your personal information
- Ask me to correct inaccurate or incomplete information
- Ask me to delete personal information in certain circumstances
- Ask me to restrict how your information is used in certain circumstances
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about certain automated decision-making, where applicable

Some rights are subject to legal conditions and exemptions.

If you would like to exercise a data protection right, please contact me using the details below.

Email: marienorval@peacefulmindshealing.co.uk

16. Complaints

If you have concerns about how I use your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the ICO.

17. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my business, the information I collect, the services I use or applicable data protection requirements.

The latest version will be made available on my website.

Last updated: 22/09/2026

18. Contact me

If you have any questions about this Privacy Policy or how Peaceful Minds Healing Emporium uses your personal information, please contact me.